Automated Information System "Garage"
Overview
AIS Garage is an internal state-owned fleet management platform, not public-facing(!), designed to digitize and automate vehicle operations for 10+ different roles in government transport departments.
The system covers:
– Vehicle status tracking;
– Digital trip sheets;
– Maintenance management;
– Spare parts inventory control;
– Driver status monitoring;
– Automated compliance.
The system completely eliminates paper-based workflows and speeds up processes 2x with automated reporting for government authorities.
Challenge
Design a system for 10+ user roles (ages 20-65) with radically different needs and digital literacy levels and all within just 2 months.
Spoiler: I hit major issues by the second week:)
Process
I conducted interviews with 3 dispatchers and 3 drivers to identify core pain points. And after, due to tight deadlines, I jumped straight into designing basic scenarios for key roles, but hit a crisis in the second week. While designing the 3rd role’s flow, I realized my critical mistake: no unified user flow for all 12 roles. I paused all design work to map the full ecosystem first.
Only after sorting everything out: I designed all roles, consulted with clients, and processed feedback. All feedback was accounted for as I worked to streamline the logic and eliminate redundant actions.
Process
I conducted interviews with 3 dispatchers and 3 drivers to identify core pain points. And after, due to tight deadlines, I jumped straight into designing basic scenarios for key roles, but hit a crisis in the second week. While designing the 3rd role’s flow, I realized my critical mistake: no unified user flow for all 12 roles. I paused all design work to map the full ecosystem first.
Only after sorting everything out: I designed all roles, consulted with clients, and processed feedback. All feedback was accounted for as I worked to streamline the logic and eliminate redundant actions.
Why, What and Who
Why: There is a need for an efficient system to manage the fleet, automate the tracking of vehicles, drivers, and trip logs, reduce errors, and improve transparency.
What: The goal of the system is to provide the best possible fleet management, making it simpler, faster, and more transparent.
Who: The platform is designed for fleet staff, including dispatchers, maintenance, warehouse, accounting, medical officers, drivers, and administrators, with varying levels of digital proficiency.
